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FAQ'S AND HELP

Care of Your Commercial Mats

Q: How do I take care of my new Commercial Dirt Trapper Mat?

Dirt Trapper Care Instructions Guarantee

All of our dirt trapper mats come with a 5 year guarantee against manufacturing defects. Wear and tear is not covered under this guarantee and we cannot cover any products that have been altered from their original state e.g. if they have been cut down.

How do I care for my dirt trapper mat?

We always suggest that you wash before use, use non bio liquid or power, do not bleach.
Machine or hand wash at 30oC or below.
Allow to dry naturally by airing on a washing line/clothes horse.
Do not add fabric conditioner as this reduces the absorbency of the cotton mat.
Check the filter on your washing machine before and after the first few washes to ensure that the drain is free from cotton lint.
You may wish to place your entrance mat in a pillowcase to minimise any lint getting caught in your machines filters.
Large mats are heavy when wet and we recommend when washing in a domestic machine you check the load limit on your machine.
Mats should not be placed on a damp/wet floor, please ensure mats are placed in a dry area before use

Pre-washing

All of our cotton mats come pre-washed, we supply them in this way to reduce any lint that comes from the cotton, although we always suggest that for maximum performance of your mat, it should be washed again before use.

Note: We strongly advise you to check the filter on your machine after each wash.

Grimefordmill Ltd take no responsibility for any damage that may occur to your washing machine during the washing of any of our mat products.

Q: How do I take care of my new ADEM Rib Mat?

Vacuum the mat regularly to remove debris that has been deposited on the mat
To prolong the life of your doormat do not place it in direct sunlight or where it will remain wet for any length of time
Avoid using chemicals to clean this product as it may stain the fibres
If the mat becomes wet allow to air/dry naturally

Q: How do I take care of my new Brush Mat?

Vacuum the mat regularly to remove debris that has been deposited on the mat
To prolong the life of your doormat do not place it in direct sunlight or where it will remain wet for any length of time
Avoid using chemicals to clean this product as it may stain the fibres
If the mat becomes wet allow to air/dry naturally

Q: How do I take care of my new Throwdown Mat?

Vacuum the mat regularly to remove debris that has been deposited on the mat
To prolong the life of your doormat do not place it in direct sunlight or where it will remain wet for any length of time
Avoid using chemicals to clean this product as it may stain the fibres
If the mat becomes wet allow to air/dry naturally

Q: How do I take care of my new Coir Mat?

Vacuum the mat regularly to remove debris that has been deposited on the mat
Shedding is normal in the initial month of use. During this period, simply brush or gently shake the mat
To prolong the life of your doormat do not place it in direct sunlight or where it will remain wet for any length of time
Avoid using chemicals to clean this product as it may stain the natural coconut fibres
If the mat becomes wet allow to air/dry naturally

Q: Can I collect my Order from you?

We manufacture our products on site, therefore we sadly can not allow members of the general public to collect orders directly due to health and safety reasons.

Q: What is Your Returns Policy?

We hope that you will be pleased with our products. Should you have a complaint please feel free to e-mail or call us. We will acknowledge your complaint within 7 days and do our best to resolve the problem.

Standard Items: Should your order be unsuitable in any way simply return the goods within 14 days of receipt for a refund. (We can not arrange collection nor pay the post or carriage for returns). Goods must be in a perfect unused condition with their original packaging. Your payment will be refunded as soon as we receive the items back. Please return the goods with the dispatch note that was sent with the goods.

Bespoke Items: We can not accept returns of bespoke items unless they are defective in some way beyond our normal working tolerances. A colour difference is not a defect. We strongly suggest that you request a sample piece before ordering a design.

If an item is damaged in transit please reject the delivery and inform us within 7 days.

Shortages must be reported immediately. If not reported within 7 days from delivery we can not send replacements.

None of the above affects your statutory rights.

Q: Do you Charge VAT?

We are registered for VAT in the UK (VAT registration number GB103311287). Prices displayed do not currently include VAT, this is added at the checkout. For telephone orders a VAT receipt may be requested within 14 days of your purchase.

Q: Will You deliver to non card holders Address?

We will deliver your order to any accessible address within the British Isles (England, Scotland, Wales, Northern Ireland, Republic of Ireland)

Apart from APO/BFPO addresses we do not accept PO BOX numbers as addresses.